Help Center

How can we help you?

Find answers to common questions about our repair services

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Booking & Appointments

Scheduling, timeframes, and appointment details

Pricing & Payment

Costs, payment methods, and what's included

Repair Process

What to expect during your repair

Parts & Exclusions

Included parts and service exclusions

Guarantee & Warranty

Repair guarantees and optional warranty

Cancellations & Refunds

Cancellation policy and refund process

Technical Support

DiagnoSys tool and troubleshooting

About Us

Company information and service areas

How can we help you?

Browse by Topic

Booking & Appointments

Pricing & Payment

Repair Process

Parts & Exclusions

Guarantee & Warranty

Cancellations & Refunds

Technical Support

About Us

Popular Questions

How quickly can you come out?

Will I have to wait in all day for the engineer?

How much will my repair cost and what's included?

What types of appliances do you repair?

What guarantee do you provide on repairs?

What is your cancellation policy?

Booking & Appointments

How quickly can you come out?

Will I have to wait in all day for the engineer?

How do I book a repair?

What areas do you cover?

How long does a typical repair take?

Pricing & Payment

How much will my repair cost and what's included?

How can I pay?

Are spare parts included in the price?

Repair Process

What types of appliances do you repair?

Do you repair all brands?

Are your engineers fully trained?

What should I do to prepare for the engineer visit?

What if parts aren't available on the first visit?

Are you insured?

Parts & Exclusions

If I need spare parts, what options are available?

Can I supply my own parts?

Guarantee & Warranty

What guarantee do you provide on repairs?

What if a different fault occurs during the guarantee period?

Do you offer extended warranty protection?

What does the optional warranty cover?

What are the warranty eligibility requirements?

How do I make a warranty claim?

Cancellations & Refunds

What is your cancellation policy?

How do I cancel my booking?

When will I receive my refund?

Can I cancel the optional warranty?

Technical Support

What is DiagnoSys?

How do I use the spare parts search?

How do I find my appliance model number?

What should I do if I see an error code?

About Us

Who is repair.help?

How long have you been trading?

How do I contact you?

Are you regulated?

How can I leave feedback?

Do you offer commercial appliance repairs?

What are your legal terms?